Frequently Asked Welcome to our FAQ page! Here we answer common questions about our copywriting, social media management, website design, accessibility testing, and disability advocacy services. If you have a question that’s not covered here, feel free to reach out – we’re happy to help.
How is your pricing structured?
We tailor our pricing to each project. Instead of flat rates, we provide custom quotes based on the scope and requirements of your project. This way, you only pay for what you need. For a general idea of our fees, you can refer to the estimated pricing ranges on our Services page, but the final cost will be confirmed with a personalized quote after we discuss your needs. We believe in transparent pricing, so we’ll break down the quote for you and ensure there are no surprises.
What is your payment policy?
Our payment policy is designed to be fair and clear. We require a 25% upfront deposit before beginning any project – this secures your spot in our schedule and allows us to start work with confidence. The remaining 75% is usually due upon project completion (for one-time projects) or according to a schedule we agree on in the contract (for longer engagements). We’ll outline all payment terms in our agreement, including due dates for any remaining balances. We accept common payment methods (such as credit card, PayPal, or bank transfer) to make the process convenient. If you have any questions or special requests regarding payment, we can discuss them before the project starts.
How long are your turnaround times?
Turnaround times depend on the type and scope of the project – quality work takes time, so we don’t promise instant results. Instead, we determine a realistic timeline before the project begins. For example, a single blog article or small copywriting task might be delivered within a few days, while a comprehensive website design or large social media campaign could take a few weeks. Factors like project length, complexity, and our current schedule all play a role. During our initial discussion, we’ll agree on a delivery timeframe so you know exactly when to expect your completed project. Rest assured, once we set a deadline, we make it a priority to meet (or beat) it, and we’ll keep you updated on our progress along the way.
What is your revision policy?
We want you to be completely happy with the final product, so we include a reasonable number of revisions with each service. Our revision policy aligns with industry standards. Typically, we offer up to two rounds of revisions at no extra charge for projects like copywriting or design. This means after you receive the first draft or design, you can request changes, and we’ll revise the work (twice if needed) to incorporate your feedback. In our experience, two rounds are usually enough to get things just right, especially when we start with clear goals. If you do need more tweaks after those rounds, we can certainly continue refining the work – we’ll just discuss an additional fee based on the extra time involved (as outlined in our contract). The bottom line: we’ll work with you to polish the project, while also keeping the process efficient and fair for both of us.
Do you require contracts or agreements for projects?
Yes. We believe a simple contract is important for every project, no matter the size. Contracts protect both you and us by clearly outlining the details and expectations. We offer two types of agreements depending on the nature of your work:
• Retainer Contracts: These are for ongoing or long-term services. For example, if you hire us for monthly social media management or continuous copywriting support, a retainer contract sets the terms for our ongoing collaboration (such as a monthly package of services and billing cycle).
• Project Contracts: These are for one-off or short-term projects. If you need a website designed, a batch of articles written, an accessibility audit, or any single project, we’ll use a project-specific contract. This document will detail the scope of work, timeline, deliverables, and payment schedule for that specific project.
Whichever type of contract we use, we will clearly spell out the scope of work, timelines, deliverables, revision terms, payment amounts and dates, cancellation policy, and any other relevant conditions. We’ll send you the agreement to review and sign before we start. This way, both parties have a clear understanding of the project and can refer to the agreement if any questions arise. It’s all about making sure everyone is on the same page from start to finish.
How will we communicate during the project?
Clear communication is a top priority for us. We’re flexible and will use the methods that work best for you, but our primary communication channels are:
• Email: We use email for most day-to-day communications, status updates, and for sending deliverables. It provides a written record of our discussions and is convenient for sharing documents or links. You can expect regular progress emails (for example, weekly updates or milestone check-ins) so you always know how things are going.
• Scheduled Calls or Video Meetings: We’re available for phone calls or video conferences (via Zoom, Teams, etc.) when needed. We often start projects with a kickoff call to discuss your vision and requirements. We can also have calls for brainstorming, feedback sessions, or to walk through revisions. This real-time conversation can be very helpful for complex projects or whenever you prefer to talk things out.
• Project Management Tools (if desired): If you use a project management or collaboration tool like Trello, Asana, Slack, or Google Drive, we can adapt to that as well. Some clients like having a shared board or chat for quick questions and task tracking. We’re comfortable using these platforms to post updates, share files, and keep everything organized in one place.
Throughout the project, we strive to respond promptly to your messages (usually within one business day or sooner). We’ll also set expectations for communication frequency – for instance, agreeing on weekly update meetings or emails every Friday. You’ll never be left wondering about the status of your project. We encourage clients to reach out anytime they have questions, ideas, or feedback. Open communication helps ensure the project stays on track and you get the results you want.
What are the limitations of your website design service?
Our website design service focuses on creating the look and layout of your website – in other words, the visual design and user experience – without custom coding. We specialize in design, content layout, and ensuring the site is user-friendly and attractive. Typically, we work with no-code or low-code tools (such as website builders or content management systems like WordPress, Squarespace, etc.) to implement the designs. This means we can customize templates, arrange content, choose color schemes, typography, graphics, and so on. The result is a professional and accessible design that fits your brand.
However, we do not write extensive custom code or build software/web applications from scratch as part of our standard web design service. If your project requires advanced functionality or custom development beyond what those platforms or templates offer (for example, a unique web app feature, complex database integration, or custom-coded animations), that’s outside our in-house scope. The good news is we have trusted developers we can refer you to or partner with. If custom coding is needed, we can collaborate with one of our developer contacts to make sure your project gets the technical expertise it needs. In short, we handle the creative and design aspects of your website, and for any heavy-duty programming needs, we’ll bring in a developer to ensure those features are built correctly. This approach ensures you get a well-designed site without paying for custom coding unless it’s absolutely necessary.
What does your accessibility testing service include?
Our accessibility testing service is very thorough (and is something we’re passionate about, given our background in disability advocacy). We perform a full user-experience audit of your website or application to identify any barriers that might prevent people with disabilities from using it effectively. This includes both automated checks and hands-on testing. We will actually simulate the experience of users with disabilities – for instance, navigating your site with a keyboard only (no mouse) and using screen reader software to listen to the content – to see where any issues arise.
As part of the audit, we specifically examine all common interface elements for accessibility, including but not limited to:
• Buttons and Links: We verify that every button or link can be focused and activated via keyboard, has descriptive text or labels (so a screen reader can announce it properly), and is sized and spaced for easy clicking.
• Menus and Navigation: We test your navigation menus, dropdowns, and site structure to ensure users can move through the site logically without getting stuck. This means checking that menus can be opened with keyboard commands and that the focus order (the order in which elements are selected via keyboard) makes sense. We also look for visible focus indicators (outlines or highlights that show where you are on the page when tabbing through).
• Forms and Interactive Elements: Any forms, sliders, pop-ups, or other interactive features are reviewed. We make sure form fields have labels or instructions that screen readers can detect, error messages are conveyed to all users, and interactive widgets can be operated without a mouse.
• Images, Media, and Graphics: We check that images have appropriate alt text and that audio/video content has captions or transcripts. If there are any color contrast issues (text that is hard to read because of font color against background color), we note those as well, since color contrast is vital for users with low vision.
• Overall Page Structure: We assess headings, lists, tables, and other structural elements in your content to confirm they are coded properly (using heading levels in order, for example) so that assistive technologies can interpret the page structure correctly. We also look at any use of ARIA attributes (Accessible Rich Internet Applications tags in the HTML) to see if they’re needed or used correctly.
After this testing process, we compile our findings into a detailed report. This report will highlight any inaccessible elements or areas of concern and explain what the issue is (e.g., “X button is not reachable via keyboard” or “image Y is missing alt text”). More importantly, we include recommendations for fixing each issue. Many fixes are straightforward (like adding an alt tag or adjusting some HTML markup), while others might require design changes or development work – but we’ll guide you through what needs to be done. We can also discuss helping implement these fixes if needed, or we can work with your developer to ensure changes are made correctly.
Our goal with accessibility testing is to help you make your website inclusive and usable for everyone. Not only does this improve the experience for people with disabilities, but it often enhances overall usability for all users and can help you comply with accessibility standards (such as WCAG) and regulations. It’s an important part of our commitment to disability advocacy and quality web design.
Have another question? If there’s anything else you’re curious about that we didn’t cover here, please contact us via email or phone. We’ll be happy to answer any other questions and provide more information. Our aim is to be transparent and helpful, so you feel comfortable and confident when working with us on your project. Let’s chat and see how we can help you achieve your goals!